Their update post at top is a COMPLETE LIE “Readers can again browse, shop and read on, and within our application suite.” RUBBISH!!! – I CAN’T and it sounds like many others are similar troubles. They are however willing to allow new customers to sign up. I have been completely locked out of my paid for account. ![]() Despite requesting that I email any problems to their support people my polite emails to customer support have been blatently ignored, I can’t log on to my account and it won’t email me a reset password despite saying it has. I think it’s quite clear that Zinio are up to something dodgy – while their front page allows for new customers to sign up and comit money to the purchase of magazines, they have not even dealt with or are ignoring the issues that existing customers have. If we can be of further assistance, please reply to this email with your request. Trust that we’ll be making it up to all of our fans. We may experience some delays serving new issues while we work through our queues. Upon restoring service, you’ll immediately have access to your current and back issues. For now, we can at least say this began at our data centers, and that there remains no suggestion we’ve been hacked.ĭefinitely. Once we receive an all-clear from our Operations Team, we will distribute an in-depth root cause analysis. ![]() We will be working furiously to ensure content delayed by our interruption is available as quickly as possible. Upon returning online, you’ll be able to access your library, and read and download magazines purchased prior to our interruption. We understand all the frustration this has caused our readers and fans, so know that we plan on making it up to you as soon as possible. ![]() Thank you for your patience! Zinio is back online, although we are still working with some aspects of the site and delivery.Īlthough website access and application reading services have been restored (Reader 4, iPhone, iPad), please note that new issue deliveries may be delayed. Some free samples perhaps? I think more transparency and genuine answers should be forthcoming from Zinio to build back subscriber confidence in this service. Why should paying subscribers have to put up with such dodgy operations and then be asked for their patience and understanding? If the problem is server related, why aren’t redundancies built into your system? Was system hacking involved? Have customer records and credit details been compromised? We just don’t know because we are only told that ‘core services’ are affected (obviously!) and that we should be patient! Perhaps as subscribers (who expect a professional bug-resistant service from an apparently large and reputable purveyor of magazines), we should demand some compensation for all the understanding and patience we are asked to extend. What exactly happened to your operation? How can present and future customers have any confidence that such an extended episode will not occur in the future? To say this is “unacceptable” misses the point. This whole “offline core service” episode is extremely disturbing, and the customer service angle has been badly handled (despite attempts to show the public company face via this blog).
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